outsourcing
Is the act of one company contracting with another company to provide services that might otherwise be performed by in-house employees. Often the tasks that are outsourced could be performed by the company itself, but in many cases there are financial advantages that come from outsourcing. Many large companies now outsource jobs such as call center services, e-mail services, and payroll. These jobs are handled by separate companies that specialize in each service, and are often located overseas.
There are many reasons that companies outsource various jobs, but the most prominent advantage seems to be the fact that it often saves money. Many of the companies that provide outsourcing services are able to do the work for considerably less money, as they don't have to provide benefits to their workers and have fewer overhead expenses to worry about. Depending on location, it may also be more affordable to outsource to companies located in different countries.
Outsourcing also allows companies to focus on other business issues while having the details taken care of by outside experts. This means that a large amount of resources and attention, which might fall on the shoulders of management professionals, can be used for more important, broader issues within the company. The specialized company that handles the outsourced work is often streamlined, and often has world-class capabilities and access to new technology that a company couldn't afford to buy on their own. Plus, if a company is looking to expand, outsourcing is a cost-effective way to start building foundations in other countries.
Based on our experience, we can create a customer service-oriented contact center embodied in leadership characteristics. We are a skilled and motivated work force using well-designed processes and managing those processes with the appropriate information.
Our goal is a balanced composite of corporate client and end-user satisfaction, product, service performance, productivity and employee satisfaction.
What is a Call Center ?
A call center (in English call center or contact center) is an area where agents or call center executives, specially trained, make calls (outgoing or in English, outbound) or receive calls (incoming or inbound) from and / or to: customers (external or internal), partners, affiliates or others.